§ 1. Service provider and scope of these Terms
The service provider is FLY TO CHANGE Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław, ul. Jarosława Iwaszkiewicza 7D lok. 9, 52-211 Wrocław, Poland, KRS 0001252553, NIP 8993062943, REGON 545210132.
Contact: info@flytochange.club, telephone +48 889 328 776. Full company details and information about our activity as a tour operator are available in the Legal information.
These Terms set out the rules for using the flytochange.club website and its free electronic services: access to content, the contact form and the newsletter.
These Terms do not set out the conditions for participation in a package holiday, nor the terms of paid trip planning or consultancy.
Submitting the form, subscribing to the newsletter or booking a call does not constitute a trip reservation. Documents relating to a paid service or a package holiday are provided separately before the relevant contract is concluded.
§ 2. Technical requirements and security
To use the website you need a device with internet access and an up-to-date browser. The contact form and the newsletter require an active email address.
The website uses an encrypted connection. Using the internet nevertheless involves typical risks, so users should keep their software up to date and protect access to their device and email.
Strictly necessary technologies support the security and operation of the website. Analytics and marketing technologies may be activated only after the relevant consent has been obtained. Details are set out in the Cookie Policy.
§ 3. Rules for using the website
Users must use the website in accordance with the law, these Terms and good practice. It is prohibited to provide unlawful content, infringe the rights of others, circumvent security measures, disrupt the operation of the website, submit automated enquiries or impersonate other people.
The content of the website is, as a rule, informational and inspirational. It does not constitute a binding offer of a package holiday or any other paid service, unless a specific item expressly states otherwise and contains the information required for such an offer.
Access to content begins when the website is opened and ends when it is left. We may temporarily restrict access for reasons of security, technical work, failure or updates.
§ 4. Contact form
The form is used to ask a question, describe travel needs or request contact. The service begins when the form is submitted and ends when the related correspondence is concluded, or earlier if the user withdraws from further contact.
To reply we need a first name and an email address. A telephone number is needed only if the user chooses contact by phone. At the initial enquiry stage, please do not send passport details, national identification numbers, payment details, scans of documents or detailed health information.
Submitting the form does not subscribe you to the newsletter and does not require marketing consent.
§ 5. Newsletter
The newsletter may contain travel inspiration and information about new content, services and trips from FlyToChange. Subscription is voluntary, free of charge and requires confirmation of the email address via a link sent after signing up.
The service begins once the subscription is confirmed and continues until it is cancelled or until FlyToChange discontinues the newsletter. Subscribers may unsubscribe at any time, free of charge, using the link in every message or by writing to info@flytochange.club.
We may discontinue the newsletter after informing subscribers. We may also block an address used for abuse or for breaching the security of the service.
§ 6. Complaints
A complaint about an electronic service may be submitted by email to info@flytochange.club or in writing to the registered office address. It is helpful to describe the problem, the date it occurred, the service concerned and your preferred method of contact.
We will reply within 14 days of receiving the complaint, on paper or another durable medium, in particular by email.
Complaints concerning a package holiday or a paid trip planning service are handled on the basis of the relevant contract and the legislation applicable to that service.
§ 7. Personal data, rights to content and external services
Zasady przetwarzania danych osobowych opisuje Privacy Policy, a zasady korzystania z cookies i podobnych technologii opisuje Cookie Policy.
Content, photographs, graphics, brand marks and the layout of the website may be protected by law. They may be used within the scope of ordinary use of the website and as permitted by law. Commercial use requires an appropriate legal basis or the rightholder’s consent.
The website may link to third-party sites and tools, for example a call booking system or social media. Once you move to such a service, its own terms and privacy rules apply.
§ 8. Availability and amendments to these Terms
These Terms are made available free of charge before the covered service is used, in a form that allows them to be displayed, saved and printed.
We may amend these Terms for valid reasons, in particular where the law, the service provider’s details, the scope or manner of providing the services, technical requirements or security rules change. Amendments do not apply retroactively and do not affect acquired rights.
We will inform subscribers in good time of any amendment affecting an ongoing newsletter service, unless an immediate change is required by law, for security reasons or to stop abuse. Subscribers may unsubscribe at any time.
§ 9. Final provisions
Polish law applies to the services covered by these Terms. This does not deprive a consumer of the protection afforded by the mandatory provisions of the country of their habitual residence, where those provisions apply.
If a consumer complaint does not resolve the dispute, FlyToChange will provide information on a durable medium as to whether it agrees to take part in out-of-court proceedings and, if so, indicate the competent body. Information about available dispute resolution methods is available in the register of authorised entities kept by the President of the Polish Office of Competition and Consumer Protection (UOKiK) and from municipal and district consumer ombudsmen.
Contracts for the services covered by these Terms are concluded in Polish.