Terms & Conditions

1.1. These Terms & Conditions set out the rules for using the www.flytochange.club website (hereinafter the "Website") and for the provision of services within the FlyToChange project.

1.2. The Service Provider is GlobalLCB Limited, whose full registration and contact details are set out in the Privacy Policy, section 1.

1.3. Use of the Website and the conclusion of a contract for FlyToChange services means that you have read these Terms & Conditions and accept their provisions.

1.4. These Terms & Conditions are made available free of charge at www.flytochange.club/en/regulamin, in a manner that allows them to be saved, printed and reproduced in the ordinary course of business.

For the purposes of these Terms & Conditions, the following terms have the meanings set out below:

• Service Provider, FlyToChange (GlobalLCB Limited), the entity identified in §1 para. 1.2
• Website, the www.flytochange.club website together with all its subpages
• Client, any person (natural or legal) using the Website or entering into a service contract with the Service Provider; a detailed breakdown is set out in §3
• Consumer, a natural person performing a legal act not directly connected with their business or professional activity (Article 22[1] of the Civil Code)
• Entrepreneur with consumer rights, a natural person entering into a contract directly connected with their business activity, where it follows from the content of that contract that it is not of a professional nature for that person (Article 38a of the Consumer Rights Act)
• Entrepreneur, a natural person conducting a business activity or a legal person entering into a contract within the scope of their business or professional activity, for whom that contract is of a professional nature
• Programme, a mastermind, a travel design consultation or a themed expedition delivered by the Service Provider
• Contract, a contract for the provision of training or consultancy services concluded between the Service Provider and the Client
• Electronic service, the provision of services by the Service Provider by electronic means, including the contact form, the newsletter, and the ability to browse the content of the Website
• GDPR, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
• DSA, Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services (Digital Services Act)

3.1. These Terms & Conditions apply to three categories of Clients, who are entitled to different rights arising from Polish consumer law:

Category	Definition	Rights
Consumer	A natural person; contract not connected with business activity	Full consumer protection: 14-day withdrawal, complaints, mediation
Entrepreneur with consumer rights	A natural person conducting a business activity (sole proprietorship); contract connected with that activity but not professional in nature	Selected consumer rights (Article 38a of the Consumer Rights Act)
Entrepreneur	A natural or legal person; professional contract (e.g. a mastermind for a company's CEO)	Full freedom of contract, less protection, greater autonomy

3.2. FlyToChange Programmes (masterminds, strategic consultations) are directed primarily at Entrepreneurs. In the case of a Consumer or an Entrepreneur with consumer rights, the Service Provider applies the mandatory protective provisions of Polish law, irrespective of the other provisions of these Terms & Conditions.

3.3. At the time the contract is concluded, the Client declares their status (Consumer, Entrepreneur with consumer rights, Entrepreneur). This status determines the scope of rights to which the Client is entitled.

4.1. FlyToChange provides the following categories of services:

• Masterminds, training programmes in a group format (8–12 participants), led by experienced experts in selected destinations (pillar 1)
• Individual travel design, consultations on bespoke travel planning at the Client's request (pillar 2)
• Themed expeditions, group trips centred on a specific theme (pillar 3)

4.2. Legal classification of the services. FlyToChange services are training and consultancy services. They do not constitute a package travel arrangement or a linked travel arrangement within the meaning of the Act of 24 November 2017 on package travel arrangements and linked travel arrangements.

4.3. Accordingly, FlyToChange is not subject to the obligation to register in the Central Register of Tourism Organisers and Tourism Agents maintained by the Marshals of the Voivodeships, and does not hold the bank or insurance guarantee required of tourism organisers.

4.4. The Client is required to arrange, at their own expense, travel insurance covering the costs of medical treatment, rescue and any cancellation of participation in the Programme. The detailed insurance requirements are set out in the individual participation contract concluded with the Client.

4.5. The Client independently arranges and pays for air transport to the location where the Programme is delivered. FlyToChange does not sell air tickets nor arrange their booking.

5.1. Use of the Website is free of charge and does not require registration.

5.2. The following are required for proper use of the Website:

• a device with internet access
• a web browser in a current version (Chrome, Safari, Firefox, Edge)
• cookies enabled to the extent necessary for the operation of the Website (see Privacy Policy, Part II section 7)
• an active email address (for contact with the Service Provider)

5.3. The Client undertakes to use the Website in a manner consistent with applicable law and these Terms & Conditions. The following are prohibited:

• taking actions that disrupt the operation of the Website
• attempting to gain unauthorised access to the Service Provider's systems
• disseminating content that infringes the rights of third parties, including economic copyright
• transmitting unlawful content, in particular content that is offensive or discriminatory in nature, or that incites criminal activity

6.1. The Service Provider provides the following electronic services through the Website:

• Contact form, the ability to submit an enquiry about FlyToChange services (the "Planning" and "Contact" subpages)
• Newsletter, regular distribution of information about new programmes, themed expeditions and editorial content (planned roll-out)
• Browsing the content of the Website, access to information about programmes, destinations and the experts leading them

6.2. The provision of electronic services is free of charge.

6.3. The "Contact form" service is provided on a one-off basis (the submission of an enquiry). The Client may withdraw an enquiry by contacting the Service Provider at info@flytochange.club before receiving a response.

6.4. The "Newsletter" service is provided for an indefinite period, until the Client withdraws their consent. Consent is withdrawn via the "Unsubscribe" link in each message or by contacting the Service Provider.

7.1. The information published on the Website, including descriptions of programmes, destinations and prices, is for information purposes only and does not constitute an offer within the meaning of Article 66 of the Civil Code, but rather an invitation to negotiate or to conclude a contract.

7.2. A contract for participation in a Programme or for the provision of consultations is concluded on an individual basis, on the basis of a separate written contract (or a documentary contract by electronic means) concluded between the Service Provider and the Client.

7.3. The process of concluding the contract comprises the following stages:

1. The Client submits an enquiry via the contact form or email
2. The Service Provider contacts the Client in order to hold a consultation call (telephone, video, in-person meeting)
3. The parties agree the scope of services, the dates, the location, the facilitators, the price and the remaining terms
4. The Service Provider sends the Client a draft contract for acceptance
5. Once both parties have accepted and the deposit has been paid, the contract enters into force

7.4. The full conditions of participation in a specific Programme (price, schedule, location, facilitators, cancellation policy, insurance, personal data) are set out in the individual contract concluded with the Client.

8.1. The prices of FlyToChange programmes are set individually depending on the format, location, facilitators, number of participants and the other elements of the programme. The current price range may be made available to the Client during the initial consultation.

8.2. Prices are stated in EUR net (excluding VAT). The Service Provider is an entity registered outside the European Union and is not a VAT payer in the EU. A Client based in Poland who is an entrepreneur accounts for VAT independently under the import of services (the reverse charge mechanism, Article 28b of the Act on Goods and Services Tax).

8.3. The standard payment schedule comprises:

• Instalment I (deposit), 20% of the price, payable upon signing the contract, non-refundable
• Instalment II, 30% of the price, payable on confirmation that the Programme will take place (usually 60 days before for European destinations, 90 days before for Asian destinations)
• Instalment III, 50% of the price, payable 30 days before the start date of the Programme

8.4. Payments are made by bank transfer, by payment card through the payment operator specified in the contract (for example Stripe), or in another manner agreed with the Client.

8.5. An invoice is issued within the time limit consistent with Polish tax regulations (at the request of a Client who is an Entrepreneur, by the 15th day of the month following the month in which the service was performed or the deposit was received).

8.6. Individual payment terms may be agreed in the contract with a specific Client.

9.1. All content posted on the Website, in particular:

• texts, descriptions, articles, essays
• photographs, graphics, illustrations, visual elements
• video and audio materials
• the layout of the Website, its composition, design
• the logo, marks and FlyToChange brand

constitute the intellectual property of the Service Provider or its partners (authors, photographers, leading experts) and are protected by copyright and related rights.

9.2. Without the prior written consent of the Service Provider, the following are prohibited:

• copying, distributing or modifying the content of the Website for commercial purposes
• creating derivative works, compilations or databases based on the content of the Website
• using the FlyToChange brand, its graphic elements or the names of programmes in a manner that may suggest a connection with the Service Provider

9.3. The Client may use the content of the Website solely within the scope of their own private use (permitted personal use in accordance with Article 23 of the Copyright Act).

9.4. Training materials, presentations and works provided to Clients during the Programmes are intended solely for the Client's personal use and may not be copied, shared with third parties or used commercially without the written consent of the Service Provider.

10.1. The Service Provider takes care to ensure that the content published on the Website is accurate and up to date; however, it does not guarantee its full completeness or currency. The information on the Website is for information purposes only and does not constitute business, financial, investment, legal or tax advice.

10.2. The Service Provider is not liable for:

• damage arising from the use of, or inability to use, the Website, including technical interruptions, hosting failures and software errors
• acts or omissions of third parties (airlines, hotels, insurers, local partners) providing services independently of the Service Provider
• force majeure events (natural disasters, pandemics, decisions of state authorities, border closures, armed conflicts)
• decisions taken by the Client on the basis of the content of the Programmes or the content of the Website

10.3. The above limitations of liability do not apply to Consumers to the extent that the Service Provider's liability arises from mandatory provisions of consumer law.

10.4. The detailed scope of the Service Provider's liability in connection with the delivery of a specific Programme is set out in the individual contract concluded with the Client.

11.1. The Website may contain links to websites operated by third parties (Google Maps, Google Calendar, social media, partners).

11.2. The Service Provider is not liable for the content, operating rules, privacy policies or security of external websites. Navigating to an external website is done at the Client's own risk.

11.3. Once you navigate to an external website, the privacy policies and terms of that website apply, not these Terms & Conditions or the FlyToChange Privacy Policy.

12.1. The Website uses cookies for purposes necessary to its operation, for traffic analysis and for content personalisation. The detailed rules are described in the FlyToChange Privacy Policy, Part II section 7.

12.2. The rules for processing the personal data of Website users and Clients are set out in the FlyToChange Privacy Policy.

12.3. The Client has the right to access their data, and to rectification, erasure, restriction of processing, data portability and objection (GDPR Articles 15–22). Details of the procedure are set out in the Privacy Policy, Part VII.

13.1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a contract concluded at a distance within 14 calendar days from the date the contract is concluded, without giving any reason and without incurring any costs, in accordance with Article 27 of the Act of 30 May 2014 on consumer rights.

13.2. In order to exercise the right of withdrawal, the Consumer must send a withdrawal statement to the Service Provider's email address (info@flytochange.club) or in writing to the Service Provider's registered address. The statement should include the Client's details and the number of the contract to which it relates.

13.3. Exception (loss of the right of withdrawal). The right of withdrawal does not apply to the Consumer if the Service Provider has fully performed the service with the Consumer's express consent, the Consumer having been informed before performance began that they would lose the right of withdrawal once the service had been performed (Article 38 para. 1 of the Consumer Rights Act).

13.4. Where performance of the service begins before the expiry of the 14-day period at the Consumer's request, the Consumer bears the costs in proportion to the scope of the service performed.

13.5. Reimbursement of the amounts paid is made without delay, and no later than within 14 days from the date the withdrawal statement is received.

13.6. An Entrepreneur (professional) does not benefit from the right of withdrawal from a contract concluded at a distance. In the event of cancellation of participation in a Programme, the cancellation policy set out in the individual contract with the Client applies (the details, including the cancellation fee scale, are set out in the participation contract).

14.1. The Client has the right to submit a complaint concerning the operation of the Website, the quality of electronic services or the delivery of a Programme.

14.2. A complaint should be submitted in writing to the Service Provider's email address (info@flytochange.club). The complaint should include:

• the Client's first name and surname (and the company name, if applicable)
• the Client's email address
• a description of the objections and the circumstances in which they arose
• the contract number (if the complaint concerns a Programme)
• the Client's request (e.g. refund, remedy, explanation)

14.3. Time limit for submitting a complaint.

• Complaints concerning the Website and electronic services, at any time
• Complaints concerning a delivered Programme, within 30 days from the date the Programme ends

14.4. Time limit for handling a complaint. The Service Provider handles a complaint within 14 calendar days from the date it is received. The response is sent to the Client's email address. A failure to respond within 14 days means the complaint is deemed to be justified.

14.5. Complaints are handled by the Service Provider with due diligence. In the case of complaints requiring further clarification, the Service Provider may contact the Client to obtain it, which extends the handling time accordingly.

15.1. In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services (Digital Services Act, DSA), the Service Provider has designated a Point of contact for direct communication with state authorities, the European Commission and recipients of the service in matters relating to the content available on the Website.

15.2. Address of the Point of contact: info@flytochange.club

15.3. Languages of communication: Polish, English.

15.4. Reporting unlawful content. Any recipient of the service may report content posted on the Website that they consider to be unlawful (e.g. infringing copyright, personal data or personal rights). A report should be sent to info@flytochange.club marked "DSA – content report" and should include:

• the first name and surname of the person making the report, and their email address
• a precise indication of the content being challenged (URL, location on the Website)
• a justification of why the person making the report considers the content to be unlawful
• a statement by the person making the report confirming the accuracy and good faith of the report

15.5. The Service Provider handles DSA reports without delay, and no later than within 30 days from the date they are received. It informs the person making the report of its decision and, where necessary, the author of the challenged content.

15.6. An appeal against the Service Provider's decision may be lodged within 14 days from the date it is received, addressed to the same email address.

16.1. A Consumer and an Entrepreneur with consumer rights have the right to use out-of-court means of handling complaints and pursuing claims, including:

• Mediation conducted by the voivodeship inspector of the Trade Inspection
• The permanent consumer arbitration court at the voivodeship inspector of the Trade Inspection
• Assistance from the district (municipal) consumer ombudsman
• Assistance from consumer organisations (e.g. the Federation of Consumers, the Association of Polish Consumers)

16.2. Out-of-court dispute resolution. The EU ODR platform was shut down by the European Commission in 2025. A consumer may use the out-of-court means of handling complaints and pursuing claims listed in point 16.1.

16.3. The use of out-of-court means of handling complaints is voluntary. The Service Provider remains willing to take part in mediation proceedings where this would be helpful in resolving a dispute with the Client.

16.4. Disputes with an Entrepreneur (a professional Client) are resolved in accordance with the governing law indicated in the individual contract. Details concerning jurisdiction in commercial disputes are set out in the Privacy Policy, section 28.

17.1. The Service Provider reserves the right to amend these Terms & Conditions, in particular in the event of:

• changes to applicable law
• changes to the scope of the services provided
• updates to technical requirements
• changes to the personal data protection policy

17.2. The Service Provider gives notice of any material amendment to these Terms & Conditions on the Website at least 14 days before the changes enter into force.

17.3. Clients using the "Newsletter" service will be informed of the changes by email.

17.4. Amendments to these Terms & Conditions do not affect rights acquired by Clients under earlier versions of the Terms. Contracts concluded before the date of an amendment are governed by the Terms in force on the day they were concluded.

17.5. The current version of the Terms & Conditions, together with its effective date, is available on the Website at www.flytochange.club/en/regulamin.

18.1. These Terms & Conditions are effective from the date of their publication on the Website.

18.2. In matters not governed by these Terms & Conditions, the following provisions apply:

• the Civil Code (Act of 23 April 1964)
• the Act of 30 May 2014 on consumer rights
• the Act of 18 July 2002 on the provision of services by electronic means
• Regulation (EU) 2016/679 (GDPR)
• Regulation (EU) 2022/2065 (DSA)
• the Act of 4 February 1994 on copyright and related rights
• and other applicable provisions of Polish and EU law

18.3. If any provision of these Terms & Conditions proves to be invalid or unenforceable, the remaining provisions remain in full force and effect (severability clause).

18.4. The full details of the Service Provider (name, registered address, registration number, contact details) are set out in the FlyToChange Privacy Policy, section 1.

18.5. For any questions concerning these Terms & Conditions, the Client may contact the Service Provider:

Email: info@flytochange.club